Return Policy
Handbagheave™ provides a return review process for eligible handbag items. Return requests may be submitted within 14 days after confirmed delivery.
Return Eligibility
To be considered for return review, an item should generally meet the following conditions:
- Unused and in original condition
- Free from customer-caused stains, odors, scratches, deformation, or damage
- Returned with original packaging, dust bags, tags, straps, charms, or included accessories when applicable
- Matching the item identified in the return request
- Supported by order details sufficient for verification
Handbags that have been used, altered, overloaded, damaged after delivery, or returned without important accessories may not qualify for approval unless the issue relates to a confirmed arrival-condition concern.
How to Request a Return
Please email service@handbagheave.com and include:
- Order reference
- Product name
- Reason for the return request
- Clear photos if the request involves damage, defects, missing parts, incorrect contents, or packaging concerns
Our support team will review the information and provide the next available step if the request appears eligible.
Damaged, Incorrect, or Defective Items
If an item arrives damaged, incorrect, incomplete, or with a visible defect, please contact us promptly after delivery. Photos of the item, outer packaging, inner packaging, product label, and affected area may be requested to help complete the review.
Return Review
Returned items may be inspected after arrival. Approval depends on whether the returned item matches the approved request and satisfies the condition standards listed in this policy.
Return Shipping
Return shipping responsibility may vary depending on the reason for the request. If an item is confirmed to have arrived damaged, defective, or incorrect, the case will be reviewed accordingly. For other eligible return requests, return shipping may remain the customer’s responsibility unless support provides different instructions.